COURSE CONTENTS

SAP PM & CS Introduction

SAP Customer Service Overview:

• Customer Service Overview
• Service Agreements
• Service Notifications
•  Call Management

 Structuring and Mapping Technical Objects:

• Service Item as Material
• Service Item as Piece of Equipment
• Service Item as Functional Location
• Service Item as Bill of Material

 Technical Objects:

• Function Locations
• Equipment
• Functions of Technical Objects
• Management of Technical Objects

 Installed Base Management:

• Overview of Installed Base Management
• Creating an Installed Base
• Displaying an Installed Base
• Structure Processing of an Installed Base

 Measuring Points and Counters:

• Measuring Points, Counters and Measurement Documents
• Condition – Based Maintenance
• Measurement and Counter Readings
• Basic Functions
• Reference Measuring Points

 Permits:

• Working with Permits
• Creating, Changing and Deleting a Permit as Master Data
• Assignment of Permits
• Entering, Issuing and Cancelling a Permit

 Call Management:

• Processing of Services
• Returns & Repairs Processing
• Advance Shipment Process
• Service Processing Using Sales Order with Service Item
• Controlling of Services
• Notifications